Website Terms & Conditions

These terms tell you the rules for using our website www.whippscrosswf.com (which we call “our site”).

Click on the links below to show more information on each area:

2.1 ‘We’ refers to the Whipps Cross Waltham Forest Medical Education and Research Trust (WxWF MERT), Open Audience on behalf of Whipps Cross Waltham Forest Medical Education and Research Trust and related subsets.

2.2 www.whippscrosswf.com is a site operated and maintained by Open Audience on behalf of Whipps Cross Waltham Forest Medical Education and Research Trust. Whipps Cross Waltham Forest Medical Education and Research Trust are a registered charity under charity number 0312920, whose registered address is Medical Education Centre, Whipps Cross University Hospital, Leytonstone, London, E11 1NR.

2.3 For matters to do with our site and to contact us, please email hello@whippscrosswf.com or write to us at Open Audience on behalf of Whipps Cross Waltham Forest Medical Education and Research Trust, C/O Open Audience, Engagement House, 52 Billet Lane, Berkhamsted, HP4 1DR.

2.4 For any other matter, please contact us using the relevant contact details.

3.1 These are the general terms of use by which you may make use of our site, whether as a guest or a registered user. If you are a registered user, you will be forced to click that you accept these terms before being able to use our site after login.

3.2 In any event, by using our site, you confirm that you accept these terms of use and that you agree to comply with them.

3.3 If you do not agree to these terms, you must not use our site.

3.4 You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions see Section 4, and that they comply with them.

4.1 These terms of use refer to the following additional terms, which also apply to your use of our site:

• Our Privacy and Data Security Policy.


• Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.


• Our Cookies Policy, which sets out information about the cookies on our site.

5.1 We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

5.2 These terms were most recently updated on 03 April 2019

5.3 We may update and change our site from time to time to reflect new information.

6.1 Our site is made available free of charge.

6.2 We do not guarantee that our site, or any content on it, will always be available or be uninterrupted.

6.3 We may suspend or withdraw or restrict the availability of all or any part of our site for operational or other reasons.

6.4 We will try to give you reasonable notice of any suspension or withdrawal.

7.1 It is possible to register on our site. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

7.2 We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

7.3 If you know or suspect that anyone other than you know your user identification code or password, you must promptly notify us at hello@whippscrosswf.com

8.1 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

8.2 The words:

8.2.1 “Whipps Cross Waltham Forest Medical Education and Research Trust”; and

8.2.2 our logo

are our UK registered trademarks. You are not permitted to use them without our written approval.

8.3 You may print off and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

8.4 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

8.5 Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

8.6 You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

8.7 If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

9.1 The content on our site is provided for general information only. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

9.2 Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

10.1 Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

10.2 We have no control over the contents of those sites or resources and we do not accept any liability or responsibility for the content or use made of any other linked site.

11.1 You may not link to our site without our prior written permission.

11.2 If you, and only if, you have our prior written permission to link to our site:

11.2.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

11.2.2 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

11.2.3 You must not establish a link to our site in any website that is not owned by you.

11.2.4 Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

11.2.5 We reserve the right to withdraw linking permission without notice.

11.2.6 The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy. (Link to acceptable usage policy page – open in new tab)

11.3 If you wish to apply for permission to link to our site or to make any use of content on our site, please email hello@whippscrosswf.com

12.1 In the general areas of our site accessible without registration, we do not allow user-generated content.

12.2 In the areas of our site accessible after logging in, our site may include information and materials uploaded by other users of the site. This information and these materials from other users have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

12.3 If you wish to complain about information and materials uploaded by other users please email: hello@whippscrosswf.com or write to us at Open Audience on behalf of Whipps Cross Waltham Forest Medical Education and Research Trust, C/O Open Audience, Engagement House, 52 Billet Lane, Berkhamsted, HP4 1DR.

13.1 Whether you are a consumer or a business user:

13.1.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

13.1.2 Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products or services to you, which will be set out in separate terms and conditions.

13.2 If you are not a consumer:

13.2.1 We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.

13.2.2 We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

(a) use of, or inability to use, our site; or

(b) use of or reliance on any content displayed on our site.

13.2.3 In particular, we will not be liable for:

(a) loss of profits, sales, business, or revenue;

(b) business interruption;

(c) loss of anticipated savings;

(d) loss of business opportunity, goodwill or reputation; or

(e) any indirect or consequential loss or damage.

13.3 If you are a consumer user:

13.3.1 Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13.3.2 If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.

14.1 We will only use your personal information as set out in our Privacy Policy.

14.2 If you want to know what personal information, we hold about you, please click here to see how to make (what is called a) subject access request.

15.1 Whenever you make use of a feature that allows you to upload content to our site you must comply with the content standards set out in our Acceptable Use Policy. (Link to acceptable usage policy page – open in new tab)

15.2 You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

15.3 Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in Rights you are giving us to use material you upload.

15.4 We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

15.5 We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

15.6 You are solely responsible for securing and backing up your content.

16.1 When you upload or post content to our site, you grant us the following rights to use that content:

16.1.1 When you create a resource or other material, which is recorded in some way then copyright, exists in that material. In effect as an author or creator of a work, you generally own the copyright. As website owner, uploading or posting content permits us to make reference to materials as and when we see fit; but also, to redact or remove also as we see fit, in cases including, but not limited to, where material is defamatory, slanderous, indecent, or contravenes any law.

16.1.2 Other users and third parties are not permitted to use material uploaded to the website without both your and our written consent, and then will only be permitted to use material when giving full quotation of material and referencing authors.

17.1 We do not guarantee that our site will be secure or free from bugs or viruses.

17.2 You are responsible for configuring your information technology, computer programs and platform to access our site. You should use your own virus protection software.

17.3 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.