These Terms and Conditions contain the main terms that apply to our legal relationship, so in the event of inconsistency between what we say here and the Courses FAQ, the terms of these Terms and Conditions will prevail.

1. About these Terms and Conditions

These are the Terms and Conditions on which we supply Courses to you. Please read them carefully. You should not book a place on one of our Courses if you do not agree to these Terms and Conditions. If anything in these Terms and Conditions is unclear or you have any questions about them or our Courses generally, then please contact Open Audience on behalf of Whipps Cross Waltham Forest Medical Education and Research Trust, Whipps Cross University Hospital, Leytonstone, London, E11 1NR, or email to discuss. When we receive your payment of the fees, we will confirm your place on the Course, at which point a contract will come into existence between you and us.

In these Terms and Conditions, references to “the trust”, “we” or “us” are to Whipps Cross Waltham Forest Medical Education and Research Trust a registered charity number 0312920, whose registered address is Whipps Cross University Hospital, Leytonstone, London, E11 1NR.

IMPORTANT: These Terms and Conditions only apply to Courses where payment is made directly to Whipps Cross Waltham Forest Medical Education and Research Trust or to Open Audience on behalf of Whipps Cross Waltham Forest Medical Education and Research Trust which are those Courses run and delivered by us.

2. Course cancellation by you

2.1 If you wish to cancel your place on the Course after you have booked and paid, you must contact the education team in writing by email as soon as possible Open Audience on behalf of Whipps Cross Waltham Forest Medical Education and Research Trust:

2.2 If you notify us to cancel your place more than six weeks before the start date of the Course, we will refund you the Course fee paid less an administration charge of 10% (or £60, whichever is greater) to cover our costs of administering your application.

2.3 However, if you notify us to cancel your place less than six weeks before the start date of the Course, once the Course has started or if you do not notify us at all, the total Course fee will be charged, and you will not receive any refund.

2.4 The Trust reserves the right to consider late arrival at, and/ or early departure from a course as non-attendance. If you believe that you will be late or need to leave early, you must notify the course organisers as soon as possible. The Trust will endeavour to accommodate participants needs, within the context of the course material, learning outcomes and needs of the other participants.

2.5 If you wish to cancel your place on an online module (i.e., courses delivered and assessed online) you must notify us by email

3. Course cancellation by us

We make every effort to run courses as advertised. From time to time, we may need to cancel a course after you have booked your place, for example if we are affected by an event outside our control or if it is not financially viable for us to run the Course. If we do this, we will tell you as soon as possible and provide you with a full refund of Course fees paid.

We will not be responsible for any consequential losses (e.g. travel or accommodation costs) incurred by you in such cases and you may wish to consider taking out appropriate travel insurance for any non-refundable costs you incur when arranging to attend the Course.

We may cancel your place on the Course and terminate our contract by giving you notice if:

(a) you do not pay any fees due within fifteen days of our written reminder;

(b) you commit a material breach of these Terms & Conditions;

(c) you are expelled or excluded from the Course as a result of your misconduct or behaviour on the Course;

(d) your behaviour or conduct does not in our reasonable opinion meet professional standards or rules, including those relating to integrity, ethics, honesty and trustworthiness; and/or

(e) your attendance or progress is unsatisfactory and/or we find that you are unsuitable for the Course and in our reasonable opinion, the cancellation is in our best interests and/or your best interests.

4. Your place on the Course is not transferable

Your place on the Course and content provided by us is non-transferable to any third party. This means that you cannot transfer your place on a Course to someone else. Furthermore, these Terms and Conditions are personal to you and us and you cannot transfer your rights and obligations under them to any other person.
You do not have the right to defer or delay your place on the Course to a later or alternative Course.

5. Copyright and other intellectual property rights

All copyright and other intellectual property rights in our Courses (including Course content and teaching materials) belong exclusively to us or are used by us with a third party’s permission. Participation in a Course or event does not transfer or grant any rights over such material to you or any third party. This means that you must not use, copy, record or otherwise share such materials without our written permission. We give you permission to use our materials for your personal private study whilst you are on the Course.

6. Language

All Courses, programmes and content are delivered in English. It is your responsibility to ensure that your level of English is sufficient for the Course you wish to take.

7. Information provided by you

You must ensure that all information provided to us is accurate, current and complete. If any information provided by you is found to be untrue, inaccurate, not current or incomplete then we may cancel your place on the Course, suspend or terminate your account and any enrolments or involvement in our programmes or events, without refunding any fees paid by you.

8. Access to online content

Access to online content begins upon receipt of valid log-in details from us and shall last for the period specified at the time you booked your place except where we terminate or suspend your access because of something you have done wrong (for example, because you have breached these Terms and Conditions).
You agree that you will not share your password, access or account details with any third party for any reason.

9. Passwords

You agree that you will not share your password, access or account details with any third party.

10. Courses as described

We will deliver our Courses in line with our advertised materials and as described on our website, subject to the terms and conditions concerning Changes to Courses set out in clause 12 below. Course joining information provided to you will include information on how the Course is assessed and any rules or conditions concerning how any certificates will be issued.

11. Fees

The fees for our Courses are as set out on our website and to secure your place full payment is required at the time of booking. All Fees must be received by us no later than 4 weeks before you start the Course except where we have otherwise expressly agreed this in writing with your employer or someone paying the fees on your behalf. All payments made by you must be in Pounds Sterling. You are personally responsible to us for the payment of all fees and other sums due in respect of the Course, irrespective of whether any third party (such as your employer or the NHS) has agreed to sponsor you or pay your fees on your behalf. You will remain liable to us directly even if your sponsor fails to pay the fees due. We will not allow you to attend the Course if the fees have not been paid prior to the course.

The fees generally include all tuition, course materials and light refreshments during the Course. Our website will set out any exceptions to this.

12. Changes to courses

We may need to modify, revise or alter the content of our Courses, the Course location, teaching staff or Course timetable, or equipment used on the Course after you have booked your place. We will notify you electronically of any such changes using the contact details you have provided to us. If any of these changes go to the heart of the value or nature of the Course you receive or mean you would receive a Course significantly different to what you were told and what you would have expected when you accepted your place and you are unhappy with the change, you can cancel your place on the Course within 7 working days of the written notification from us to receive a full refund of any fees paid. If you cancel after this period your cancellation will be subject to the cancellation fee in accordance with clause 2 above. Examples of such changes are a change in the Course location or date. Please note that cancellations following less significant changes (including changes to the faculty delivering the Course or less significant changes to Course content) will be dealt with in accordance with the cancellation provisions in clause 2 above.

13. Communications

You consent to receiving electronic communications from us (by email or via our website). If you want to email us, in the first instance email

14. Interruptions to service and events outside our control

We will not be responsible for any failure or delay by us in performing our obligations if our failure is caused by an event outside our control. In this clause the phrase “event outside our control” includes any act or event beyond our reasonable control including without limitation strikes, other industrial action, civil commotion, riot, invasion, terrorist attack or threat, war or preparation of war, fire, explosion, storm, flood, subsidence, epidemic, public health emergency, or other natural disaster, or failure of communications networks.

Whilst we will make every effort to ensure that our website and course content are available and error- and virus-free, we cannot accept any responsibility for interruptions, technical errors or viruses caused by events outside our control. We may occasionally suspend or restrict access to our website and course content to allow for updates, repairs and maintenance. We will attempt to limit the frequency and duration of any such interruption and notify you of any scheduled downtime where possible.

15. Our use of personal information about you

Personal information about you may be processed by us for following purposes: providing the Course to you, processing your payment of the fees, Course administration, education services, accounting, record-keeping, the provision of confirmation of your attendance, health and safety, compliance with legal and regulatory requirements, and any other reasonable purpose relating to our relationship with you. You consent to the processing by the Open Audience on behalf of Whipps Cross Waltham Forest Medical Education and Research Trust of personal data relating to you for all of the purposes mentioned in this clause and as set out in our Privacy and Data Security Policy where you can also find out more information about how we collect personal information about you, how is it used, and your rights.

16. Our liability to you

We will be responsible for losses or damage you suffer if the cause is our fault, for example if we have been negligent or careless. However, we will have no liability to you for any loss of employment, loss of employment prospect, loss of profit, loss of business, business interruption or loss of business opportunity arising from any breach of contract or negligence on our part. We will also not be responsible for loss or damage to your own personal property such as laptops, mobile phones, and other personal items.

Except to the extent that our liability to you may not be excluded under applicable laws, our maximum liability to you (whether or not arising in negligence) is limited to the fees you have paid for the Course.

17. Changes to these Terms and Conditions

We may at our discretion vary these Terms & Conditions from time to time in order to assist the proper delivery of our Courses or to reflect changes in relevant laws and regulatory requirements.

Any variation to these Terms and Conditions or special conditions that we may agree with a participant will only be effective if agreed by us in writing to avoid any confusion between you and us.

18. The law that applies to these Terms and Conditions and where legal proceedings should be brought

These Terms and Conditions are governed by English Law and you and we both agree to bring any legal proceedings in respect of this contract in the English courts.

19. Complaints and contacting us

If you have any questions or complaints about the Course or these Terms and Conditions, please contact us. You can email our Team on or telephone us 0800 0588412. You can also or write to us at Whipps Cross Waltham Forest Medical Education and Research Trust, C/O Open Audience, Engagement House, 52 Billet Lane, Berkhamsted, HP4 1DR.